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SMARTPAD PRO SUPPORT CENTER

If you are still having problems, please let us know by sending an email to: support@smartpadpro.com.au.

SUPPORT HOURS

Mon - Fri 9:00AM - 6:00PM
Sat 9:00AM-5:00PM
Sundays by appointment
The most powerful quoting and business management software for the Window Covering Industry.
Tel: (08) 6117 8277 Email: sales@smartpadpro.com.au

FAQs

Do you have questions about using Smartpad Pro?

Have a browse through our FAQs below. If you can’t find what you’re looking for, please get in touch with our team.

The Basics - Getting started

Smartpad Pro is the most intelligent quoting and business management software available for the window furnishings industry. Very easy to use, Smartpad Pro allows you to manage and streamline every part of your sales – managing leads and customers, scheduling employees, automatically creating quotes on all products from curtains to security screens, and managing orders and payments. We know it’s a big statement, but there’s nothing our system can’t cover.

Smartpad Pro is designed for small businesses right through to large 100+ single location to multi-store, franchise and licensee groups. With specialised systems specifically designed for franchise and license groups, it makes managing and assisting stores fast and easy.

Most programs out there claim to be designed for our industry, but once you dig deeper you find they are not much more than a pretty CRM with a ‘made for the blinds industry’ title on top. In reality, there are only a couple programs out there that do anything remotely close to what Smartpad Pro can for your business.

We hate to be blunt, but if you are looking for a program that will do ALL of your quoting, for ALL brands and ANY product type then you’d be wasting your time with anything else. It all comes down to our Product Configurator, our secret weapon that allows us to do things that other platforms can’t.

Smartpad Pro compared to the competition

We’re glad you asked. It’s the heart of our system and what makes us better than the others. And it’s an absolute necessity if you want to generate quotes and orders in a customer’s home. It’s easy to build a system to accommodate just one manufacturer or pricing structure – this is what most programs do. But our system ensures ALL product and option prices are figured correctly, so you can accurately factor in every element of your quoting.

It does all the calculations on the back end, including the factors like grid-based pricing, single line pricing, width based, height based, flat list, percent based, square metre based, add for shutter frames, divide overall sizes by two or three, sub option grids, number of panels, and so on.

Less than the cost of making an ordering mistake each month. See specific pricing here: View Price Plans.

Usage & Availability

Absolutely. We offer our software in quite a few countries around the world, Smartpad Pro has multi-language capability, multi-currency, and the ability to automatically handle any tax variables in other countries. If you’re looking for a solution in your region, simply use the contact form to tell us what you’re looking for, and we will be in touch.

No additional equipment is required. You can use Smartpad Pro on almost any device, you just need an internet connection. Smartpad Pro works on Android and Apple tablets and phones, and any Apple or Windows operated desktop or laptop. We do recommend all Apple tablets and devices for the best user experience and do have recommended minimum requirements for windows based computers to ensure the best experience while using Smartpad Pro.

Recommended Specifications and Devices to ensure smooth operation of Smartpad Pro

Although Smartpad pro will work on any device and operating system, some devices do work better than others. The difference in device operation is due to the varied specifications of each device which may provide a faster or slower browsing experience of Smartpad Pro.

Before committing to purchasing any mobile device or computer we recommend you test using Smartpad Pro to ensure you know how it will perform.

Internet Connection Speed: (This is especially important with high volumes of users sharing the one connection)

Minimum – 5 MBPS
Recommended – 10 MBPS

Minimum Recommended Hardware Specifications:

WINDOWS:

Minimum Requirements:
OS: Windows 7 64bit
Processor: Intel Core i3 4th Gen or AMD equivalent
Memory: 8 GB
Storage: Solid State Drive

Recommended:
OS: Windows 10 64bit
Processor: Inter Core i5 7th Gen or AMD equivalent
Memory: 16 GB
Storage: Solid State Drive

MAC :
Minimum: OS X 10.11 El Capitan
Recommended: OS 10.13: High Sierra
Memory: 8 GB
Storage: Solid State Drive

Necessary Updates:

Your Google Chrome must be kept up to date, failure to do this will cause issues using Smartpad Pro, including various functions, features, pricing and possibly the ability to access your account.

Support and Training Requirements:

In order to provide a high level or support we require “team viewer” be installed on all computers, your version of team viewer must be open and not locked by your IT company. Should we not be able to connect to your computer through team viewer we may not be able to provide the support or training required.

Quoting & Ordering Capabilities

Smartpad Pro can accurately quote and order any product, no matter how complex. With our Product Configurator, Smartpad Pro quotes:

  • Indoor blinds
  • Outdoor blinds
  • Awnings
  • Shutters
  • Security doors
  • Security Screens
  • Roller Shutters
  • Window Tinting
  • Curtains / Drapes
  • Roman Blinds
  • Pelmets

Plus you’re able to quote and order any product you like that may not be in our system with our custom product entry.

Smartpad Pro accurately calculates these as well – we customise your soft furnishing calculation and allowances to your exact specifications to make sure it calculates the correct amounts of fabric and making. Smartpad Pro produces your fabric orders with fabric cuts and fabric quantity along with your workroom orders instantly.

Everyone. That’s right!

We currently support all brands and suppliers with the largest database of product and fabrics in the world. Simply tell us who you use, and we turn them on for your account.

We take care of all of your product and price updates, and it’s included in your monthly subscription. All you need to do is send us through the new price list and we will take care of the rest.

Your account allows you to easily control every discount you get from your suppliers. You can control it by either the brand or group of products. All of this information is private and only visible to you.

Smartpad Pro allows you to control all of your discounts and margins within your account any time you like. This information is private to you and only affects your account. It can also be locked and hidden by various user settings, so that only certain people access it.

Setup & Training

Excellent question and the honest answer is, “It depends on you.” Most Clients can activate a handful of products, add company info, configure a few other settings, and start creating quotes and orders within just 30 minutes. Others may take a few hours to set up. And should you have numerous sales staff, installers, office personnel, etc., it will take some extra time to configure their unique logins, user levels, and so forth. Also, the greater your product range of products/brands, the more time it will take to configure them properly.

We have a huge amount of training videos online to assist you and your team through this process, along with offering various onsite training packages to expedite the process.

“Just keeping it real.”

But, upon completion… You will find it couldn’t be any simpler once you’re on site, breezing through quotes and orders in no time at all and Closing More Deals!

Absolutely. While the software is fairly intuitive, it’s important that you clearly understand how to use it, so it can give you great results with your own business processes.

Usually within 24 hours your account is set up and ready to go.

Yes – Smartpad Pro is naturally intuitive, which means it’s easy to use even if you don’t have a knack for technology. We offer a huge range of training tutorials online that can take you through the simplest of tasks right through complete process flows. Our tech support team is also here to assist.

Absolutely. Set up a demo with us here. We will use a screen share to walk you through the system and how it works.

Sometimes we can even meet you in person, if it coincides with a time we’re travelling to your area. Send through a contact form and we will see what we can set up.

We’re excited to hear that. You can sign up by visiting our sign up page. We will then be on touch with you to go through the details and help get you started.

Additional FAQs

Yes Absolutely. Smartpad Pro has the worlds most flexible and advanced tools for these products allowing a completely customised setup, calculations and allowances. Once set up Smartpad Pro will calculate all yardage and pricing instantly while automatically producing your fabric and workroom orders.

Aaron and Renee LeCornu have over 16 years each of direct experience running a large Window covering business in Adelaide South Australia with 25 staff. During this time we specialised in drapes, but covered all of the different window coverings and developed our own software for the business as no existing software really understood the industry and its specific requirements nor the pain points of day to day operations.

During this time Aaron and Renee were asked by existing window covering retailers if they would supply their software for them to use. Because of the growing demand they closed the retail business and put together a large team of developers, technical support and training staff along with product support staff, to custom build the first window covering software built by people with direct industry experience.

No we don’t have any lock in contracts, if you’r not happy with the software simply let us know and thats it. We also don’t have any hidden costs, everything’s covered in your monthly subscription with the exception of the optional upgrades.

Yes, we have a technical support and training team available via phone, email and live chat. The teams available for any and all support or training you require including live screen share sessions in East coast time. On top of this if trainings better later in the afternoon or after hours then we also have another team that can support you up to 10pm at night west coast time.

Absolutely, Smartpad Pro was built as a global system with all currencies and easily handles feet, inches and yards.

It's all included in your monthly subscription. If we don’t have the brand you need or your current supplier has a product or price update simply send the price list through to our product support team via email and they’ll take care of it.

Yes, you have complete control over your own products and pricing and everything’s private to you in your account.

Our top priority is to make sure our clients get all the training and support they need to make the move to Smartpad Pro as easy as possible. We generally find that 5 x 1.5 hour team training sessions are enough to get you started, but every clients different. Because of this we have no limit on initial or long term training and support.

Smartpad Pro has multiple ways this can be handled. Firstly you can simply add other companies to your one dealer account which can each be individually branded, different quote templates and email signatures etc. This solution is good if you have a few other stores and want all orders, quotes and scheduling to be in the one account but separated by the different locations or brands.

Alternatively we have a “Master Console” which is used by large multi store companies, head office or head franchisor’s to link all the seperate dealer accounts to one management console. The master console allows you to view all orders and appointments from each store while being able to control pricing for each store if required and instantly access each attached dealers account. The master consoles can be set up with various levels ie county, state and country so the group of businesses can be managed at different levels with reporting and dashboard reports over the various console levels for high level management.

Absolutely, optional upgrades and extra users can be added and changed at any time just send your request to our sales team.

Smartpad Pro operates in Australia, New Zealand, USA, Canada and England. If you’r interested in Licensing opportunities outside of these areas including other languages contact our sales team.

This is where Smartpad Pro shines well above any other software platform, using our copy product, batch update and excel upload you can create quotes with hundreds of products in minutes. For example if you had set up 10 windows in Smartpad Pro (which would take about 4 minutes) and then created a drape (Which would take 2 minutes) you could then use our copy function to add this drape to every other window instantly. Upon using this function Smartpad Pro would automatically re calculate all of the fabric quantities and making prices for the different size windows instantly. In this example we would have created 10 windows, with 10 drapes each calculated for specific fabric quantities and making prices in under 10 minutes.

If you then went back into this quote to change the fabric on all 10 windows using our batch update function it would take another 2 minutes including all of the re calculation of fabric quantities and making prices.

Nothing quotes faster or easier than Smartpad Pro.

Sure can! Not only could you build the quote and take payment in the home using the built in credit card payment gateways, you could process the quote and place the orders with manufacturers, and even pre book the installation before you leave. Every function of Smartpad Pro is at your fingertips on any device.

We’re constantly adding new features and functions to Smartpad Pro, in-fact this year alone we have added 9600 hours of development in new features into Smartpad Pro. We are constantly getting feedback and suggestions from clients which form the majority of our development pipeline, on top of this we also plan out 12 months in advance of major feature updates. A lot of these are world first additions so you wont find them in any other Software for window coverings on the market recently they include out Task Management System, Smart Quote / Smart Invoice, and our Specialised Commercial/Large scale project management system.

Not only will your entire team be on the same page you’ll, be connected and working as a team no matter where your team members are located. Because Smartpad Pro works on any device you get the full functionality wherever you are meaning the entire organisation knows where jobs are up to and what needs to be done 24/7.

Yep, its all done seamlessly. Once you’ve connected your Smartpad Pro account to the many payment integrations on offer, then your entire team can process payments on any device even while in the clients home. Plus if you connect to one of our accounting integrations through Quickbooks, Xero or MYOB then all of your invoices and payments sync seamlessly to your accounting system too.

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