FAQ

Smartpad Pro is the most intelligent quoting and business management software available for the window furnishings industry. Very easy to use, Smartpad Pro allows you to manage and streamline every part of your sales – managing leads and customers, scheduling employees, automatically creating quotes on all products from curtains to security screens, and managing orders and payments. We know it’s a big statement, but there’s nothing our system can’t cover.

Smartpad Pro is built for retailers who sell:

• Curtains
• Shutters
• Awnings
• Indoor Blinds
• Outdoor Blinds
• Security Screens and Doors
• Window Films

It is equally useable and equally beneficial for small businesses with a handful of staff or national multi-store retailers or franchises.

Most programs out there claim to be designed for our industry, but once you dig deeper you find they are not much more than a pretty CRM with a ‘made for the blinds industry’ title on top. In reality, there are only a couple programs out there that do anything remotely close to what Smartpad Pro can for your business.

We hate to be blunt, but if you are looking for a program that will do ALL of your quoting, for ALL brands and ANY product type then you’d be wasting your time with anything else. It all comes down to our Product Configurator, our secret weapon that allows us to do things that other platforms can’t.

We’re glad you asked. It’s the heart of our system and what makes us better than the others. And it’s an absolute necessity if you want to generate quotes and orders in a customer’s home. It’s easy to build a system to accommodate just one manufacturer or pricing structure – this is what most programs do. But our system ensures ALL product and option prices are figured correctly, so you can accurately factor in every element of your quoting.

It does all the calculations on the back end, including the factors like grid-based pricing, single line pricing, width based, height based, flat list, percent based, square metre based, add for shutter frames, divide overall sizes by two or three, sub option grids, number of panels, and so on.

Less than the cost of making an ordering mistake each month. See specific pricing here: View Price Plans.

Absolutely. We offer our software in quite a few countries around the world, Smartpad Pro has multi-language capability, multi-currency, and the ability to automatically handle any tax variables in other countries. If you’re looking for a solution in your region, simply use the contact form to tell us what you’re looking for, and we will be in touch.

No, no additional equipment is required. You can use Smartpad Pro on almost any device, you just need an internet connection. Smartpad Pro works on Android and Apple tablets and phones, and any Apple or Windows operated desktop or laptop. We do recommend all Apple tablets and devices for the best user experience and do have recommended minimum requirements for windows based computers to ensure the best experience while using Smartpad Pro.

Recommended Specifications and Devices to ensure smooth operation of Smartpad Pro

Although Smartpad pro will work on any device and operating system, some devices do work better than others. The difference in device operation is due to the varied specifications of each device which may provide a faster or slower browsing experience of Smartpad Pro.

Before committing to purchasing any mobile device or computer we recommend you test using Smartpad Pro to ensure you know how it will perform.

Internet Connection Speed: (This is especially important with high volumes of users sharing the one connection)

Minimum – 5 MBPS
Recommended – 10 MBPS

Minimum Recommended Hardware Specifications:

WINDOWS:

Minimum Requirements:
OS: Windows 7 64bit
Processor: Intel Core i3 4th Gen or AMD equivalent
Memory: 8 GB
Storage: Solid State Drive

Recommended:
OS: Windows 10 64bit
Processor: Inter Core i5 7th Gen or AMD equivalent
Memory: 16 GB
Storage: Solid State Drive

MAC :
Minimum: OS X 10.11 El Capitan
Recommended: OS 10.13: High Sierra
Memory: 8 GB
Storage: Solid State Drive

Necessary Updates:

Your Google Chrome must be kept up to date, failure to do this will cause issues using Smartpad Pro, including various functions, features, pricing and possibly the ability to access your account.

Support and Training Requirements:

In order to provide a high level or support we require “team viewer” be installed on all computers, your version of team viewer must be open and not locked by your IT company. Should we not be able to connect to your computer through team viewer we may not be able to provide the support or training required.

Smartpad Pro can accurately quote and order any product, no matter how complex. With our Product Configurator, Smartpad Pro quotes:

• Indoor blinds
• Outdoor blinds
• Awnings
• Shutters
• Security doors
• Security Screens
• Roller Shutters
• Window Tinting
• Curtains / Drapes
• Roman Blinds
• Pelmets

Plus you’re able to quote and order any product you like that may not be in our system with our custom product entry

Smartpad Pro accurately calculates these as well – we customise your soft furnishing calculation and allowances to your exact specifications to make sure it calculates the correct amounts of fabric and making. Smartpad Pro produces your fabric orders with fabric cuts and fabric quantity along with your workroom orders instantly.

Unlike other software, we can support any manufacturer’s product on the market. When we set up a client, we add all your manufacturers to the system, including any private label products that are exclusive to you.

Currently there are over 5,000 products and 245,000 fabrics on the system, with new ranges being added all the time.

We take care of all of your product and price updates, and it’s included in your monthly subscription. All you need to do is send us through the new price list and we will take care of the rest.

Your account allows you to easily control every discount you get from your suppliers. You can control it by either the brand or group of products. All of this information is private and only visible to you.

Smartpad Pro allows you to control all of your discounts and margins within your account any time you like. This information is private to you and only affects your account. It can also be locked and hidden by various user settings, so that only certain people access it.

Excellent question and the honest answer is, “It depends on you.” Most Clients can activate a handful of products, add company info, configure a few other settings, and start creating quotes and orders within just 30 minutes. Others may take a few hours to set up. And should you have numerous sales staff, installers, office personnel, etc., it will take some extra time to configure their unique logins, user levels, and so forth. Also, the greater your product range of products/brands, the more time it will take to configure them properly.

We have a huge amount of training videos online to assist you and your team through this process, along with offering various onsite training packages to expedite the process.

“Just keeping it real.”

But, upon completion… You will find it couldn’t be any simpler once you’re on site, breezing through quotes and orders in no time at all and Closing More Deals!

Absolutely. While the software is fairly intuitive, it’s important that you clearly understand how to use it, so it can give you great results with your own business processes. We give you and your team 2 hours of virtual training, which is included as part of your subscription.

You should allow approximately 8 weeks from the date we receive your complete product information and price list. This gives us time to build and setup new products and ranges in the system, whilst walking you through setting up your account and some initial training.

While we offer 2 hours of virtual training as part of your account, some businesses have larger teams or more complicated needs and require some extra help. We offer further virtual training packages or 1-day to 4-day onsite packages. If you want to organise one of these packages, please get in touch for a quote.

All technical support is included in your monthly subscription and is handled by our team virtually. Our Virtual team can help you through any issues, screen share directly to your system, and they also work closely with our development team to help ensure our systems operate smoothly.

Yes – Smartpad Pro is naturally intuitive, which means it’s easy to use even if you don’t have a knack for technology. We offer a huge range of training tutorials online that can take you through the simplest of tasks right through complete process flows. Our tech support team is also here to assist.

Absolutely. Set up a demo with us here. We will use a screen share to walk you through the system and how it works.

Sometimes we can even meet you in person, if it coincides with a time we’re travelling to your area. Send through a contact form and we will see what we can set up.

We’re excited to hear that. You can sign up by visiting our sign up. We will then be on touch with you to go through the details and help get you started.