Frequently Asked Questions (FAQ)
Q: What is Smartpad Pro and What Does it Offer?
Smartpad Pro is the most advanced and intelligent software available for the window furnishings industry. Specifically designed to be easy to use and covering all products from Curtains, Blinds, Shutters, Awnings, Outdoor Blinds, Security Screens and Doors and Window Films. Theres nothing our system cant cover!
Q: Is Windowware Pro available Globally?
Absolutely. We offer our software in quite a few countries around the world, Smartpad pro was specifically built with multi language capability, multi currency and the ability to handle any tax variables globally. If your looking for a solution in your area simply fill out the contact form providing some details about what you need and we will be in contact.
Q: What makes Smartpad Pro the Leading Industry Software?
Most programs out there claim to be designed for our industry, but once you dig deeper you find they are not much more than a pretty CRM with a "made for the blinds industry" title on top. The fact is, there are only a couple programs out there that do anything remotely close to what ours does.
If you are looking for a program that will do ALL of your quoting, for ALL brands and ANY product type then the choice is clear. It's Smartpad Pro
Smartpad Pro offers the only cloud-based solution with an extremely robust Products Configurator. What is a Products Configurator you may ask? Well, it's the heart of our system. And if you are wanting to generate quotes and orders in the customers home then it's an absolute necessity. It does all the calculations on the back end so you can be sure that ALL product and option prices are figured correctly. Calculating an accurate price demands structures that may include: grid-based pricing, single line pricing, width based, height based, flat list, flat net, percent based, square metre based, add for shutter frames, divide overall sizes by two or three, sub option grids, number of panels, etc.
Building a system to accomodate just one manufacturer or pricing structure would have been simple. But we wanted to create an unrestricted system that allows dealers to build their businesses the way they want. And that meant having to address all the complexities of various pricing options.
If you've been looking at ANY other software solution, be sure to specifically ask if their program can do what ours can above. It's a very important question because 99% of the other programs don't. And if it can't, then it's back to hand quoting from price grids with a calculator.
Q: Who Are The Developers and What Experience Do They Have?
Aaron has over 17 years experience in Retail Window Furnishings and has already developed 2 other software systems for the window furnishings industry that were used in the retail business. Renee also has over 10 years experience in the Window Furnishings industry and currently heads up our Product Support and Maintenance area with our team in the Phillipines.
Aaron and Renee both operate out of Adelaide, South Australia providing both Virtual and onsite training for clients within Australia and New Zealand.
We also have a substantial team at our office in Quezon City in the Phillipines where we can run shifts around the clock servicing different timezones around the world. We offer around the clock support by our team over there. Our development team is headed up by Kevin who has aÂ huge amount of experience in the various technologies used and provides brilliant insights and advice into the long term strategic outlook of the system.
Our customer support team is headed up by August, who has many years of experience in the customer service industry and can provide online support for various technical training.
Q: Ok, so how much does this cost?
Less than the cost of one ordering mistake per month. See specific pricing here: View Price Plans.
Q: Do I need to purchase and computers or hardware to use the software?
Smartpad Pro can be used on almost any device, from Android and Apple tablets, Smart Phones to any Desktop, Laptop or Mac, the only other thing you need is an internet connection.That's it! No special equipment required.
Q: What products can Smarted Pro Quote and Order?
Smartpad Pro can handle any product no matter the complexity, from all Indoor blinds, Outdoor blinds, Awnings, Shutters, Security doors, Roller Shutters, Window Tinting, Curtains, Roman Blinds, Pelmets, Swags and Tails. Its all covered, we can even customise your soft furnishing calculation and allowances to your exact specifications.
Q: What Products and Brands does Smartpad Support?
We can support any and every manufacturers products out there, every time we set up a client it sees us adding more manufacturers to the system. The set up of any manufacturers are all included in the initial set up fee, Private label products, exclusive to you, can be added as needed.
Currently we have over 2000 Products and 45,000 fabrics from all of the leading manufacturers and suppliers, with new ranges being added all the time.
Q: How are Product and Price Updates Handled and do they cost anything?
Smartpad Pro takes care of all product and price updates its all included in your monthly subscription. All you need to do is send us through the new price list and we will take care of everything else.
Q: How do I manage discounts I get from my various suppliers?
Within your account you have the ability to control every discount you get from each of your suppliers with ease. Either control it by the brand or group of products, or by the individual product or fabric its up to you. All of this information is privates for you only within your account.
Q: How do I control my markups and margins and are they private?
Smartpad Pro allows you to control all of your discounts and margins within your account any time you like. This information is private to you and only affects your account, it can also be locked and hidden by the various user settings.
Q: How long does it take to be up and running from your account activation?
Excellent question and the honest answer is, "It depends on you." Most Clients can activate a handful of products, add company info, configure a few other settings, and start creating quotes and orders within just 30 minutes. Others may take a few hours to set up. And should you have numerous sales staff, installers, office personnel, etc., it will take some extra time to configure their unique logins, user levels, and so forth. Also, the greater your product range of products/brands, the more time it will take to configure them properly.
We have a huge amount of training videos online to assist you and your team through this process, along with offering various onsite training packages to expedite the process.
"Just keeping it real."
But, upon completion... You will find it couldn't be any simpler once you're on site, breezing through quotes and orders in no time at all. And, Closing More Deals!
Q: How long will it take to set up my account after I sign up?
We would ask you to allow 2-5 weeks from the date we recieve the complete product information and price list to the time every product is ready to go in your system. The varied time is due to the unknown of how many new products or ranges we will need to build and set up for you ir if we already have these built and ready to go in the system.
Q: What if I require additional technical support or training?
Onto of the original 10 hours of virtual training thats included in your account set up we do offer further virtual training packages and or onsite training packages from 1 day to 4 days its up to you. These prices are POA please contact Smartpad Pro for a quote on these.
All technical support is included in your monthly subscription and handles either by Aaron and Renee in person or by August and the team virtually. Our Virtual team can can help you through any issues, screen share directly to your system and also work closely with our development team to help ensure our systems operate smoothly.
Q: Im not that tech savvy how difficult is it to use your software?
Samrtpad Pro is naturally intuitive. We also offer a huge range of training tutorials online that can take you through the simplest of tasks right through complete process flows. Our tech support team is also there to assist via screen share.
Q: Im a little unsure can I arrange a demonstration of the system?
Absolutely this can be arranged, generally we will have a screen share taking you through the system and all of its functions. As we also travel quite a bit for training it is also possible to meet in person time dependant, just send through a contact forum and we will be in touch to see what we can arrange.
Q: Im ready to sign up. Whats the next step?
Were excited to hear that. You can sign up by calling Aaron on 0421 378 364 or through our sign up and contact page. We will then be on contact with you to go through the details and help get you going.